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Category: Blog

10 ways to get the most out of customer testimonials

Since the turn of the 21st century, there has been a lot of change in the business environment with customers’ opinions and testimonials becoming more important. Today business trends, innovations, and practices are based on customer preferences. So how can a business take advantage of this shift?

The answer is simple; businesses should carefully analyse customer testimonials and use them to improve on their services. Customer testimonials are a great way to pass out the message out there that your business is doing well for its customers. These testimonials build public confidence in your business, and they can be the basis of profound success in your business.

Here are ten ways to get the most out of customer testimonials:

Evaluate which kinds of testimonials are good for your business.

You can use a video of a client talking about your services or photographs of happy customers after services.

Do not forget the basics.

Keep the quotes short and easy to read, always include the companies’ name. You can include contact information such as an email if the person is happy to be contacted.

Request feedback from your customers.

This can be accomplished in two ways; one you can personally get in touch with customers and request for feedback explaining why it is important for future improvement. Alternatively, use standard mail and send it to customers after they have purchased and generate feedback from the replies.

Always consider your target audience.

If you are dealing with a specialised product, it is more advantageous to use a specialist’s review so as to create a bigger impact. If your business products and services focus on a particular gender using, the other gendered views will have a lesser impact.

Always be creative with your content.

Namecards are one way to be creative, include a happy customer testimonial on them; alternatively,you can include the testimonial on your blog to reach out to more customers.

Arrange the testimonials in different categories.

This offers a more personalized approach to addressing client concerns. On name cards, your supply customer support staff can wear namecards with a testimonial of a well-served customer. On your order page, you can include testimonials about the swiftness of your delivery.

Keep updating testimonials.

Using decade old testimonials will not work. People always want to know about the current state of your business service delivery. Updated testimonials have a greater impact than old ones.

Testimonials can be from fellow businesses or companies.

Do not rely on individual customer testimonials. Use testimonials from respected companies that have engaged with you for a greater impact.

Do not use a customer’s name without first gaining consent from them.
In case the customer finds it offensive he/she might retaliate publicly which will be bad for your business.

Create an online community.

Do not rely on your business website alone, link customer’s testimonials to their website, also link their social media pages to their testimonials. This will spell out to potential customers who you do business.

Testimonials present you the opportunity to put your products or services in the public domain. The ultimate aim is that they can assist you convert more of your prospects into customers if they are utilized well correctly.

10 ways to get the most out of customer testimonials

Since the turn of the 21st century, there has been a lot of change in the business environment with customers’ opinions and testimonials becoming more important. Today business trends, innovations, and practices are based on customer preferences. So how can a business take advantage of this shift?

The answer is simple; businesses should carefully analyse customer testimonials and use them to improve on their services. Customer testimonials are a great way to pass out the message out there that your business is doing well for its customers. These testimonials build public confidence in your business, and they can be the basis of profound success in your business.

Here are ten ways to get the most out of customer testimonials:

Evaluate which kinds of testimonials are good for your business.

You can use a video of a client talking about your services or photographs of happy customers after services.

Do not forget the basics.

Keep the quotes short and easy to read, always include the companies’ name. You can include contact information such as an email if the person is happy to be contacted.

Request feedback from your customers.

This can be accomplished in two ways; one you can personally get in touch with customers and request for feedback explaining why it is important for future improvement. Alternatively, use standard mail and send it to customers after they have purchased and generate feedback from the replies.

Always consider your target audience.

If you are dealing with a specialised product, it is more advantageous to use a specialist’s review so as to create a bigger impact. If your business products and services focus on a particular gender using, the other gendered views will have a lesser impact.

Always be creative with your content.

Namecards are one way to be creative, include a happy customer testimonial on them; alternatively,you can include the testimonial on your blog to reach out to more customers.

Arrange the testimonials in different categories.

This offers a more personalized approach to addressing client concerns. On name cards, your supply customer support staff can wear namecards with a testimonial of a well-served customer. On your order page, you can include testimonials about the swiftness of your delivery.

Keep updating testimonials.

Using decade old testimonials will not work. People always want to know about the current state of your business service delivery. Updated testimonials have a greater impact than old ones.

Testimonials can be from fellow businesses or companies.

Do not rely on individual customer testimonials. Use testimonials from respected companies that have engaged with you for a greater impact.

Do not use a customer’s name without first gaining consent from them.
In case the customer finds it offensive he/she might retaliate publicly which will be bad for your business.

Create an online community.

Do not rely on your business website alone, link customer’s testimonials to their website, also link their social media pages to their testimonials. This will spell out to potential customers who you do business.

Testimonials present you the opportunity to put your products or services in the public domain. The ultimate aim is that they can assist you convert more of your prospects into customers if they are utilized well correctly.

22 May

Driverless taxis could ply Singapore’s streets this year

It’s long been understood that Singapore is (and likely always will be) one of the most forward thinking nations in the world, and they have never shied away from introducing new technology that improves the lives of their citizens.

Recently though, they have made news on the international scene by striking a deal with a US-based startup that is designing for them an entire fleet of automated taxicabs that will be operating on the streets of Singapore as early as the third quarter of this year.

This will be one of the largest rollouts of automated vehicles in recent history, and will be one of the most exciting experiments that any national government has move forward with in quite a while. The people of Singapore are very intrigued at the chance to have this new technology roaming their streets, though there are some apprehensions (which is quite understandable).

At the end of the day, the odds are pretty good that the people of Singapore will be able to make the very most of this technology – and if the experiment is successful, it should come as no surprise to anyone that other nations around the world start to roll out their own fleets of automated vehicles based off of this model.

The automated automobile industry is growing rapidly all over the world

Major US technology giants (including Google and Apple) have been working diligently on pioneering the world of automated automobiles, and the industry is growing rapidly across all corners of the globe – including right here in Singapore.

A number of firms and startups have been designing, developing, and innovating new technological solutions that will help usher in this new Age of Automation, creating the kind of automated vehicles and automated automobile services that many believed would always remain in the realm of science fiction.

Citizens and visitors to Singapore are going to have the opportunity to take advantage of driverless taxis starting in 2016

By choosing to partner up with a United States-based technology startup known as nuTonomy, the government of Singapore is leveraging incredibly advanced technology pioneered by some of the industry’s best and brightest – and they are also going to be able to begin rolling out this new automated taxicabs service on Singapore streets towards the end of the year 2016.

This is an exciting time in Singapore right now, as these new vehicles are going to be leveraging advanced electronic technology to produce low levels of greenhouse gas, lesson the environmental impact of the Singapore transportation industry, and improve traffic patterns across the country in ways that may not have been possible if the status quo was maintained.

The future of automotive automation is bright and growing brighter every year
It’s going to be very exciting to see how these new technologies develop over time, but as of right now the future of automotive automation looks very bright.

Look for this Singapore experiment to be a major step forward in the industry and likely one of those groundbreaking and historic moments that serves to usher in advanced technology for the rest of the world.

22 May

MyRepublic vs Consistel: Which will be the better telco?

Singapore has always been one of the most well-connected countries on the planet, and they continue to develop new, advanced, and pioneering technology, infrastructure, and companies to help them lead the charge as far as telecommunications are concerned around the world.

There has been quite a bit of activity in the telecom world in just the last few years, with major corporations in all parts of the planet competing with one another to unveil new advances, expanded networks, and innovative new solutions to help meet the ever-growing demands of a world that continues to get more and more connected as time goes on.

In Singapore, however, the telecom world is maybe the most competitive. For major telecom companies are fighting it out to gobble up as much of the market share available as humanly possible, and in the process are releasing amazing new technological advances, ridiculously low prices, and expanded infrastructure that allows them to provide advanced services at almost unbelievably attractive price points.

The two largest telecom companies duking it out for market supremacy would have to be MyRepublic and Consistel. In the Singapore telecom industry, and both of them are gearing up for a very long term battle against one another – and any other comers that might jump into the fray.

MyRepublic is believed to be the front runner for telecom supremacy

According to industry insiders and experts that are very closely monitoring the situation, MyRepublic currently enjoys a competitive advantage over their competitors – so much so that many believe that this is the company that will survive the incredibly cutthroat battle being waged in the telecommunications industry of Singapore right now.

Recent market information forecasts that the MyRepublic company will have a return on investment close to 25%, compared to the 10% that is anticipated from Consistel. This is quite a large discrepancy and disparity between the two companies, though there’s more to this competition than meets the eye.

Consistel has been rolling out incredible hardware upgrades and network infrastructure

Not willing to go down without a fight, Consistel has been making significant investments in their infrastructure, rolling out new hardware upgrades, and generally improving the overall mobile connectivity experience for their customers.

They have just recently unveiled to the people of Singapore that they are looking to increase their network capacity to the 4.5 G level, and they are willing to spend $1 billion to do so. Already reporting that they have secured close to $400 million of funding, they are definitely going to continue to fight this telecom battle until the very end – which is only going to be beneficial for consumers across Singapore.

If these two major telecom companies fight it out for an extended block of time prices are only going to get better, services are going to expand, and major new investments will be made in the field of telecom connectivity.

Regardless of who comes out on top, it’s nice to know that the consumers in Singapore are inevitably going to be the big winners!

22 May

Singapore Travel Tips

If you are gearing up for a visit to Singapore you want to be sure that you know exactly what you’re getting into – which is intent all going to be difficult, thanks to all of the incredible travel information available on the Internet these days.

At the same time, we have put together this incredibly simple and straightforward collection of Singapore travel tips that will help you make the very most out of your trip to this nation.

Let’s dive right in!

Prepare yourself to eat, eat, eat!

One of the reasons that world traveler, celebrity chef, and TV show host Anthony Bourdain loves spending as much time in Singapore as humanly possible is because it offers some of the best food and one of the most unique atmospheres on the planet – a perfect combination that will have you dining out at every and any opportunity.

As Anthony is known to say, “New York might be the city that never sleeps, but Singapore is the city that always eats”!

Singapore boasts one of the most perfectly designed airports on the planet
Most people absolutely dread and despise having to spend any amount of time whatsoever in and airport, and do everything in their power to avoid this headache and hassle and to limit their time in an airport as much as possible.

That’s not going to be the case when you fly into the Changi Airport.

Amazing food, fantastic shopping, day rooms that allow you to relax, a free movie theater, smoking lounges, indoor gardens, and a super slide for children and adults are all going to be found in this international airport.

You may want to prepare yourself for the possibility of having to be dragged out of the airport by your traveling companions, something that isn’t going to be said about most other airports around the world!

Make sure that you are braced for the heat

Most people are going to tell you that Singapore is pretty hot all year round – do not expect them to be exaggerating.

Sure, it isn’t quite as oppressive heat wise as say Death Valley or the Sahara desert is, but it isn’t going to be “cool” by any stretch of the imagination.

Take frequent dips in the many pools located around Singapore or splash out into the ocean to cool yourself down whenever you’re feeling a little bit overwhelmed. And no matter what else you do, make sure that you get accommodations with advanced and fully operational air conditioning!

Don’t even think about drugs in Singapore

Though you probably won’t ever even stumble across a handful of Singapore police officers you don’t even want to consider breaking the law, bending the rules, or having ANYTHING whatsoever to do with the drug culture.

This country takes drugs very, very seriously and the penalties here are significant. You’d literally have to the at least a little bit crazy to even think about touching drugs in this country.

At best you’ll end up in prison for quite a while, and at worse you’ll have to deal with caning, public demonstrations of corporal punishment, or even worse!

Just don’t do it.

22 May

NUS researchers develop packaging that could double shelf-life of food products

As the global community becomes more and more aware of the impact that specific foods have on the human body, and as more people all over the world focus on moving away from processed and potentially dangerous food to a much more safe and healthy diet, the food industry itself is looking at innovative solutions that improve their margins while at the same time improving the lives of their customers.

Researchers at the National University of Singapore (NUS) have recently concluded a major three year research project that has established a brand-new food storage and packaging material that may double the shelf life of food products – dramatically improving the margins of companies involved in the food industry, while at the same time removing a lot of potentially dangerous toxins, chemicals, and additives from traditional food packaging solutions.

This is a major leap forward, with businesses and governments all over the world paying very (VERY) close attention to this breakthrough innovation.
Major breakthrough spearheaded by the National University of Singapore may transform the food industry forever

Traditional food packaging solutions are almost always manufactured out of petroleum-based products.

Inexpensive to produce, these traditional solutions may introduce potentially dangerous toxins into the foods that they are responsible for protecting and helping preserve – not to mention the fact that they are an absolute nightmare when it comes to the environment.

A research project conducted by professors and students at the National University of Singapore was designed to specifically address this issue, with the researchers looking for ways to not only dramatically improve the shelf life of the foods that are contained within these packaging solutions but also to limit or completely eliminate potential risk factors introduced to the food along the way.

To say that they have been successful may be the understatement of the century!

Three years of research has paid off significantly

After three years of research, the researchers at NUS have been able to pioneer a new packaging material that is essentially a plastic like film manufactured from grape seed extract.

The material is called Chitosan, and because it is manufactured from completely all-natural ingredients, it has the added benefit of being completely biodegradable and dramatically lessening the impact that petroleum products have on the environment.

On top of that, it is dramatically effective in completely retarding all kinds of fungal growth, one of the biggest impediments to keeping biodegradable and natural foods on shelves longer.

A natural polymer, it has the potential to completely transform the food industry from top to bottom – not only allowing food suppliers to more safely store and transport their products but also helping grocery stores and retailers keep food on the shelves longer without any negative side effects.
This will cut costs and improve the product significantly, benefiting both the retailer and the consumer equally.

Major rollouts of this new food packaging solution are expected imminently

Major rollouts of this new food packaging solution have been anticipated to begin at the end of the year, and if these tests are proven to be as beneficial as many in the industry believe them to be it shouldn’t be all that long until we start to see almost industrywide adaptation.

It’s a very exciting time in the world of food safety and preservation, with the added kicker of dramatically improving our environment and eliminating the stranglehold that petroleum products have on our lives at the exact same time!

22 May

Choosing The Right Internet Service Provider In Singapore

As more and more of our lives move online, having a reliable and speedy Internet service provider has never been more important. With that in mind, below are some considerations to help you choose the right Internet service provider in Singapore. We will go through the list of the some of the leading Internet service providers in Singapore include ViewQwest, MyRepublic, SingTel, StarHub, and M1, and point out which ones should be your top choice depending on your needs.

Considering Price

There are many costs that can come with choosing the right Internet service provider in Singapore. These costs can include installation, activation, termination, and monthly fees. If you are basing your choice for the right Internet service provider in Singapore on cost, then M1 will be your clear winner. The least expensive of the options available in Singapore, M1 is a great choice if you do not have a lot to spend on your connection but you still want something that works well. With a low cost one time fee and contract, M1 stands by providing a reliable service at a cost you can afford.

Considering Router

The majority of Internet service providers in Singapore will require that you get your own router, leaving that bit of the service up to you to figure out. If you want a router included, then consider going with StarHub. Starhub provides a router to every new client, saving you the costs of purchasing one yourself. Be aware that StarHub does not specific which kind of router it will offer. You may get something fantastic or you may get something more bargain basement. However, if you simply want to set up Internet through a provider in Singapore and don’t care about the details, then StarHub can help simplify the process.

Considering Existing Lines

Many of the Internet service providers on our list offer other communication services as well. If you have an existing service with SingTel already, then the Singtel 1Gbps unlimited fibre options will be the best priced option available. In addition to saving money by getting multiple services through the same provider, you can make things like maintenance and payments easier by having a single provider of many different services.

Considering Gaming

Along with bandwidth, companies can be ranked and measured by their latency, or the amount of delay that exists between your computer and any website or service online. Gaming online will require having the lowest latency possible. MyRepublic is a fantastic service for this. If you do not like SingTel or StarHub but still want a trustworthy service that provides an excellent deal for coverage (including a $500 promotional at the moment), then consider MyRepublic.

Oversees Streaming

If you can’t live without online streaming things like music, videos or other media, then you will want to consider ViewQwest. Their VPN allows for access to sites you would normally not be able to reach thanks to regionally blocked content. They also have plans that scale up, allowing for fantastic streaming and content watching speeds if you are in the market for it.

 5 MYOB Add ons To Use

Improve your user experience of MYOB by considering these MYOB add ons. Try out these 5 for yourself and gauge it’s effectiveness!

While MYOB accounting softwares generally provide a well-covered range of functions and features, their performance can be further enhanced and customised for your use through the installation of MYOB add ons. Here are 5 recommended MYOB add ons you should consider using:

  1. Certified Add Ons

MYOB Add ons from certified sources are the most trustworthy add ons you can use without having to worry about compromising the security of your operations. Though keep in mind, certified MYOB add ons usually require an additional monthly payment so choose only the ones you’d need. Some good certified add ons are Calxa Premier if you need a more advanced system of reporting and Timely, which allows better scheduling capabilities.

  1. Newest Add Ons

Keep an eye out for the newest MYOB add ons and introduce them to your arsenal of ‘weapons’. Not only will you be able to achieve the latest best performing add ons for your daily performance, you can also stand to gain by sharing advice about them with others. Some of the most well received MYOB add ons are ProWorkFlow which assists you in project management, and Ento, a flexible rostering/attendance software to help with payroll.

  1. Popular Add Ons

Popular add ons are popular for a reason after all, so if you’re looking for something to use on a longer term basis, you should look for popular add ons and see if they work for you. Keep an eye out for the most downloaded and most used. Some examples could be Magento Connect since it connects MYOB to Magento e-commerce websites with ease, and HR Central, which helps SMEs keep all HR policies and the like compliant to employment laws.

  1. Essential Add Ons

MYOB add ons are plentiful in the market. But make sure you are able to afford them and make timely payments since most of them require monthly payments. So if you want to make sure it doesn’t affect the expenditure of your company too much, make a list of what you hope to achieve and select the add ons that are catered specifically to that. For example: Amplifier for a well rounded communication strategy and Cerebiz Cash to help project cash flow results.

  1. Category-based Add Ons

Category based MYOB add ons are a good way to ensure that the MYOB add ons you’re using is best catered to a specific function. For example, if you are an accountant, then you should look for MYOB add ons that are designed specifically for accountants. Some of these are: Castaway- popular for budgeting assistance since it helps users model scenarios and project cashflow.

These are just some recommended MYOB add ons to try out. You never really know what’s suitable for you until you try them out so don’t be afraid to take a look at those that are available and choose the ones you think may benefit you the most.

5 Things To Know About MYOBKounta

If you have been following the MYOB corporation’s series of software programs closely, you would have long heard about MYOBKounta. MYOBKounta is fast rising in popularity throughout the years and with no surprise at that! Here are 5 features in MYOBKounta that’s responsible for the software’s success:

  1. Organised System

One of the most convenient things about MYOBKounta is that it has a customisable and responsive system that retains it’s interface on all screen sizes. You can customise the sales screen according to what is most comfortable for you as well, so it would be convenient to work through processes like setting up taxes for stores/products, accepting orders, printing and emailing receipts and other essential functions.

  1. Payment Range

To further reduce the trouble when it comes to payment, MYOBKounta allows users to accept a whole range of payment methods- through split payments, layby and sales, cash, credit cards, cheques, mobile payments, multiple payment types for a single transaction, part payment with no limit on amount and more! This degree of flexibility is hard to find anywhere else. With this additional flexibility, you won’t have to worry about the inconvenience of follow up payment and anything else like that since you will be able to keep track of it with relative ease.

  1. Inventory Management

Similar to the other software products produced by MYOB, MYOBKounta also offers inventory management capabilities. Only this time, you will be able to easily identify your best-selling products with reports on stock and product sales levels generated in real time. You will also be able to look up concrete information with your purchase orders, waste, complete full/partial stock takes and focus on high risk reduction.

  1. Pricing

Apart from flexibility in terms of payment methods, MYOBKounta also has no limits to product or pricing options. Meaning to say, you can sell ANY amount/type of product and arrange/edit/remove them as you please. You can even include additional factors like colours, image, stock amount and taxes to them as well. The pricing options can be tweaked with discounts and price adjustments using store and customer type too. You can even import or create barcodes!

  1. Sales Management

MYOBKounta is an excellent solution when it comes to sales management. It offers the convenience one needs to finalise sales and print receipts, offer discounts, create customised lines, keeping track of special orders through order notes, shipping address records and more! When it comes to getting things done, MYOBKounta is the software to count on!

These are the 5 main reasons MYOBKounta is so well received amongst the corporate sectors, though the benefits it brings aren’t limited to just that. Try out the software yourself and explore it’s capabilities! Who knows, you may just find that it is the ideal software for yourself.

26 Apr

Singapore’s Media Sector Will Get Boost to be Future-ready

An organization named the Media Development Authority of Singapore is known as the MDA for short and it’s involved with a new initiative which is designed to prepare the entire media industry of Singapore for a brighter, more productive future.

On April 11, 2016, the Singaporean Minister for Communication and Information formally announced this new initiative, which will be slated to run fully by the end of this year.

Today, we’re going to share some of the most interesting aspects of this new media push. Singapore is moving into the future and anyone who wants to work in media will benefit from discovering the power and potential of the new program. It’s a great program which was designed carefully in order to fill a need.

One key feature of this new media program is an awards system, whereby three hundred SkillsFuture Study Awards will be given to worthy persons by spring of 2017. The program is all about making it possible for the media sector in this independent state to make fresh content for the most cutting-edge media platforms.
These awards help worthy recipients to move closer to their media career goals. The awards are for those who work in info-communications and design or have aspirations to succeed in these fields. Each award has a value of five thousand dollars.

Learning Labs Will Open
Another facet of the program is Creator’s Space, via One-north. One-north is a venue which will host a trio of practical and exciting content development programs, one of which is the Story Lab, which is a place for writers to draft stories. Later, a Writer’s Lab will open which is designed in order to foster achievement in scriptwriting for TV. In addition, a Games Solution Centre will be founded at the same location and this part of the program will focus on supporting local game firms.

Having all of these programs at one location is a strategic decision which is meant to help media companies become very competitive in an independent sense. It’s all about making collaboration easy and straightforward. This venue promises to be a hub for media types and a great place to network and find the right partners and friends. It will be a welcoming and inspiring environment, where technical know-how and creativity walk hand in hand.
As you can see, things are really happening in Singapore. The government believes in its people and take steps to help them achieve all of their goals. In addition, Singapore offers a range of other incentives to citizens and investors. It’s a place of opportunity which provides great quality of life, low crime rates and a beautiful environment.

How to Learn More
To stay abreast of changes and innovation in Singapore, sign up for Google Alerts for this topic and bookmark our website today. We share lots of topical and useful information about Singapore and cover a lot of different aspects of Singapore life, from culture to notable people to business investment for foreigners and beyond.

26 Apr

Singapore’s Media Sector Will Get Boost to be Future-ready

An organization named the Media Development Authority of Singapore is known as the MDA for short and it’s involved with a new initiative which is designed to prepare the entire media industry of Singapore for a brighter, more productive future.

On April 11, 2016, the Singaporean Minister for Communication and Information formally announced this new initiative, which will be slated to run fully by the end of this year.

Today, we’re going to share some of the most interesting aspects of this new media push. Singapore is moving into the future and anyone who wants to work in media will benefit from discovering the power and potential of the new program. It’s a great program which was designed carefully in order to fill a need.

One key feature of this new media program is an awards system, whereby three hundred SkillsFuture Study Awards will be given to worthy persons by spring of 2017. The program is all about making it possible for the media sector in this independent state to make fresh content for the most cutting-edge media platforms.
These awards help worthy recipients to move closer to their media career goals. The awards are for those who work in info-communications and design or have aspirations to succeed in these fields. Each award has a value of five thousand dollars.

Learning Labs Will Open
Another facet of the program is Creator’s Space, via One-north. One-north is a venue which will host a trio of practical and exciting content development programs, one of which is the Story Lab, which is a place for writers to draft stories. Later, a Writer’s Lab will open which is designed in order to foster achievement in scriptwriting for TV. In addition, a Games Solution Centre will be founded at the same location and this part of the program will focus on supporting local game firms.

Having all of these programs at one location is a strategic decision which is meant to help media companies become very competitive in an independent sense. It’s all about making collaboration easy and straightforward. This venue promises to be a hub for media types and a great place to network and find the right partners and friends. It will be a welcoming and inspiring environment, where technical know-how and creativity walk hand in hand.
As you can see, things are really happening in Singapore. The government believes in its people and take steps to help them achieve all of their goals. In addition, Singapore offers a range of other incentives to citizens and investors. It’s a place of opportunity which provides great quality of life, low crime rates and a beautiful environment.

How to Learn More
To stay abreast of changes and innovation in Singapore, sign up for Google Alerts for this topic and bookmark our website today. We share lots of topical and useful information about Singapore and cover a lot of different aspects of Singapore life, from culture to notable people to business investment for foreigners and beyond.

 

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